Concierge Hotel Service

Description 

As a concierge Hotel Service you will be responsible for : 

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. 

• Manage room control, monitor availability and efficient release of rooms for arrival guests. 

• Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards. 

• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel. 

• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information. 

• Identify guests for meet and greet from the arrival and departure reports. 

• Handling cashiering duties. 

• Monitor major group movement and coordinate with the various departments. 

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department. 

• Attend scheduled meetings. 

• Well-versed with Hotel Group goals and information. 

• Attends to guests with regards to general inquires, request and complaints. 

• Meet and greet all the guests upon their arrival and /or departure. 

• Extensively collect and gather all feedbacks from guests. 

• Conduct Courtesy calls to guests during the course of their stays. 

• Assist in VIP check in. Assist in major group movements.

Requirements

Language English

Shift & Schedule Discuss

Start Before Immediately

Accomodation NA

Required Skills

• Communication

• Local knowledge

• Organisation

• Professionalism

• Problem-solving skills

• Clerical skills

• Customer service

• Negotiation

• Build strong rapport with guests and other stakeholders

• Develop strategies that are beneficial yet customer-centric

• Identify and manage potential conflicts quickly

• Adapt to different social styles to effectively communicate with a variety of stakeholders

• Be analytical, logical and effective

• Utilise selling benefits to showcase the value of an “agreement” to affected parties

• Overcome prospect objections

• Identify and respond to the stakeholders' negotiation tactics in a discreet and tactful manner

• Impose time restrictions

• Be willing to compromise

• Exercise confidence