Customer Service

Description

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. 

Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business. For example, you may be in a role that provides services to other internal teams. In this case, you would want to ensure that you understood and were able to meet their needs. 

• Conduct phone surveys with selected companies and provide necessary assistance to complete the survey. 

• Encourage and follow up with selected companies to ensure timely completion of the survey. 

• Resolve any survey-related queries of selected companies. 

• Upload completed survey data into the CRM system. 

• Verify and closely follow up with selected companies for the surveys' data that require validation. 

• Perform any ad hoc duties assigned by the Project Manager or Team Leader.

Requirements

• Strong attention to detail and meticulous. -Excellent interpersonal and verbal communication skills. 

• Prior experience in call centers, phone interviewing, surveying, public relations, or customer service will be an added advantage. 

• Self-motivated and independent to achieve monthly KPIs. 

• Proficient in MS Office, especially in Excel and Teams. 

• Proficient in Social Media Management 

• Good team player and able to interact with people from all walks of life

• Language : English  

• Contract Status : Contract

• Accomodation : NA

• Shift & Schedule : Shift

• Start Before : Immediately

Required Skills : 

• Proactive

• Personalized

• Convenient

• Competent

• Active listening

• Adaptability

• Attention to detail

• Collaboration

• Conflict resolution

• Creativity

• Critical thinking

• Decision-making

• Effective communication

• Emotional intelligence

• Empathy

• Friendliness

• Negotiation skills

• Open-mindedness

• Patience

• Persuasion

• Problem-solving

• Time management

• Understanding body language

• Writing skills

• Point-of-sale proficiency

• Computer skills

• Interpersonal skills

• Product knowledge