Front Desk Agent

Job Position

Contract

Singapore

Job Type

Full Time

Details

Description

As a Front Desk Agent, you will be responsible for :

Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in hotel internal specific communicating system
Update and maintain the reception hand over book, pass on all guest feedbacks to the
Manager on duty so appropriate action may be taken
Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with confidentiality standards
Ensure the correct procedure and policy standards are adhered to
Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all times

Requirements :

Required Skills :