Guest Relations Officer

Description

As a Guest Relations Officer, you will be one of the first point of contacts for all of our guest. You will be responsible for: 

• Welcoming guests in a friendly, prompt, and professional manner. 

• Registering guests, issue room keys, provide information on hotel services and room location. 

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up 

• Upselling of rooms 

• Tallying of daily cash floats 

• Any other duties assigned by the front office manager

Requirements

• GCE 'N' Levels or equivalent

• Able to work on a shift basis

• Those with experience in Opera Platform will be preferred

• Those with more experience may be considered as a Guest Services Executive.